Refund policy
Return & Refund Policy
Last updated: July 2026
At Tropeec, we are committed to delivering premium-quality beach towels and accessories inspired by the Caribbean.
Because each Tropeec product is made especially for you upon ordering, we do not accept returns or exchanges due to a change of mind, incorrect size selection, or personal preference.
However, if your item arrives damaged, defective, or incorrect, we will gladly replace it or issue a full refund.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
- Be unused and unwashed
- Be in their original condition
- Include all original tags and packaging
- Not show signs of wear, damage, or alteration
Unfortunately, we cannot accept returns on items that have been used, washed, or damaged after delivery.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or custom-made products
- Final sale or clearance items (when specified)
Damaged or Incorrect Orders
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review your request and arrange a replacement or refund where appropriate.
How to Start a Return
To request a return, please contact us at:
Include your:
- Order number
- Full name
- Reason for return
Once your request has been approved, we will provide detailed return instructions.
Please do not send products back without prior authorization.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item is defective
- The wrong item was shipped
- The product arrived damaged
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Refunds
Once your returned item has been received and inspected, we will notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional processing time.
Shipping fees are non-refundable unless the return is due to our error.
Exchanges
We currently replace items only if they are:
- Defective
- Damaged
- Incorrectly shipped
If you wish to exchange an item for another design or color, we recommend placing a new order after your return has been processed.
Cancellations
Orders may be cancelled within 12 hours of purchase.
Once production or fulfillment has begun, we are unable to cancel or modify the order.
International Orders
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
These charges are non-refundable.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Tropeec Customer Support